Refund policy

Returns and Refund Policy

Effective Date: January 2, 2025

At Pacific Armory LLC, we strive to ensure your satisfaction with our products. If you are not completely satisfied with your purchase, please review our policy below to understand your options.

1. Return Window

• Items are eligible for return within 14 days from the time you receive your order.

2. Non-Returnable Items

• Samurai Armors: Due to the custom nature of samurai armors, these items are non-returnable and non-refundable. Each piece is crafted to the customer’s specific measurements and preferences, making it unique and ineligible for return.

3. Returnable Items

• Standard-Sized Armors: Armors in standard sizes, where we did not take measurements specifically for the customer, can be returned within the 14-day return window.

4. Return Conditions

• All returned items must be in their original condition and packaging, unused, and free from damage.
• The customer is responsible for return shipping costs unless the item was received damaged or incorrect.

5. Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed back to your original payment method within [Insert Timeframe, e.g., 7-10 business days].

6. Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund as appropriate.